About DocuPet Certified Guru

This course cover tools, processes, and situations that typically fall outside the standard licensing workflow.  After completing this course, you will be able to confidently manage the entire licensing lifecycle, provide stronger support for pet owners, and handle day to day operations with ease in the DocuPet platform.

Course Curriculum

11 Chapters · 36 Lessons

  1. 1

    Getting Started

    1. (Included in full purchase)

      Course Introduction

    2. (Included in full purchase)

      DocuPet's Role vs. Yours

  2. 2

    Document Management

    1. (Included in full purchase)

      Auditing Proof Documents

    2. (Included in full purchase)

      Auto-Approval of Proof Documentation

    3. (Included in full purchase)

      How To Approve/Reject Proof Documentation

    4. (Included in full purchase)

      Miscellaneous Proofs

    5. (Included in full purchase)

      Proof Exemptions

    6. (Included in full purchase)

      Knowledge Check

  3. 3

    License Adjustments

    1. (Included in full purchase)

      Late Fees & Additional Fees

    2. (Included in full purchase)

      Transfer of License

    3. (Included in full purchase)

      Knowledge Check

  4. 4

    Transfers

    1. (Included in full purchase)

      Transfer of Ownership

    2. (Included in full purchase)

      Knowledge Check

  5. 5

    Direct Fulfillment

    1. (Included in full purchase)

      Direct Fulfillment

  6. 6

    Returned Mail

    1. (Included in full purchase)

      Returned Mail Processing

  7. 7

    Reporting

    1. (Included in full purchase)

      Vendor Sales Report

    2. (Included in full purchase)

      Organization Sales Report

    3. (Included in full purchase)

      Organization Remittance Report

    4. (Included in full purchase)

      Performance Report

    5. (Included in full purchase)

      Knowledge Check

  8. 8

    Address Management

    1. (Included in full purchase)

      Authoritative Address Tool

    2. (Included in full purchase)

      Adding A New Authoritative Address

    3. (Included in full purchase)

      Adding Units or Editing An Authoritative Address Record

    4. (Included in full purchase)

      How to Delete an Authoritative Address

    5. (Included in full purchase)

      Auditing GIS Data Using the AA Tool

    6. (Included in full purchase)

      Knowledge Check

  9. 9

    Administrative Account Management

    1. (Included in full purchase)

      Administrative User Permissions Overview

    2. (Included in full purchase)

      Creating New Administrator Account

    3. (Included in full purchase)

      Resetting Passwords

    4. (Included in full purchase)

      Removing Administrator Access

    5. (Included in full purchase)

      Knowledge Check

  10. 10

    Data Management

    1. (Included in full purchase)

      Pet Owner Merge Tool

    2. (Included in full purchase)

      Pet Merge Tool

  11. 11

    Wrap-Up & Practice

    1. (Included in full purchase)

      Administrator Support

    2. (Included in full purchase)

      Wrap-Up & Practice

    3. (Included in full purchase)

      Course Feedback Survey