About DocuPet Licensing Certified 

This course is designed to walk new team members, or those needing a refresher through how the DocuPet platform works from start to finish. You’ll learn the pet owner licensing experience, how to navigate the Admin side of the system, and how to complete the most common tasks you’ll handle day to day.   By the end of this course, you should feel confident using DocuPet to support pet owners and manage licensing effectively - and officially become DocuPet Certified!

Course Curriculum

6 Chapters · 31 Lessons

  1. 1

    Getting Started

    1. (Included in full purchase)

      Course Introduction

    2. (Included in full purchase)

      DocuPet's Role vs. Yours

    3. (Included in full purchase)

      Logging In

    4. (Included in full purchase)

      Dashboard Navigation

  2. 2

    Managing Pet Owner Records

    1. (Included in full purchase)

      Searching for Pet Owners

    2. (Included in full purchase)

      Pet Owner Profile Tour

    3. (Included in full purchase)

      Online vs Offline Accounts

    4. (Included in full purchase)

      Renewal Communications Overview

    5. (Included in full purchase)

      Adding a New Pet Owner

    6. (Included in full purchase)

      Senior Citizen Flag

    7. (Included in full purchase)

      Other Pet Owner Flags

    8. (Included in full purchase)

      Removing a Pet Owner

    9. (Included in full purchase)

      Knowledge Check

  3. 3

    Managing Pet Records

    1. (Included in full purchase)

      Pet Profile Tour

    2. (Included in full purchase)

      Pet Profile Banners & Colours

    3. (Included in full purchase)

      Adding a New Pet

    4. (Included in full purchase)

      Applying Pet Flags

    5. (Included in full purchase)

      Removing a Pet

    6. (Included in full purchase)

      Adding Tag Numbers

    7. (Included in full purchase)

      Knowledge Check

  4. 4

    Licensing & Orders

    1. (Included in full purchase)

      License Order Process - Renewal

    2. (Included in full purchase)

      License Order Process - New Pet Owner

    3. (Included in full purchase)

      Replacement Tag Order Process

    4. (Included in full purchase)

      Order Summary, Receipts, and Statuses

    5. (Included in full purchase)

      Knowledge Check

  5. 5

    Pet Owner Experience

    1. (Included in full purchase)

      Pet Owner Licensing Methods

    2. (Included in full purchase)

      Pet Owner Facing Side

    3. (Included in full purchase)

      Lost Pet Reporting & HomeSafe

    4. (Included in full purchase)

      Knowledge Check

  6. 6

    Wrap-Up & Practice

    1. (Included in full purchase)

      Administrator Support

    2. (Included in full purchase)

      Completion and Next Steps